CLIP 85 Data Protection At Work
5 mins 24 secs The data protection act was passed to prevent misuse of personal data. How does it affect people at work? What does it mean to employers?
CLIP 86 Termination Of Employment
11 mins 48 secs Whether a company sacks someone for stealing or makes people redundant, it has to follow procedures. This clip offers a step-by-step guide.
CLIP 87 Customer Care At Barclays Bank
11 mins 56 secs Case study of Barclays Bank and how they deal with customer complaints. A computer system has a crucial role, but the human touch is vital.
CLIP 88 Discrimination At Work: Teresa’s Story
8 mins 45 secs Hotel worker Teresa gets the sack. Her boss claims it’s because she’s been late for work. Teresa says it’s for being pregnant. But can it be discrimination?
CLIP 89 Health & Safety: Three Deaths In The Workplace
10 mins 37 secs A steel worker killed in an explosion, a man crushed by lifting gear, a steeplejack incinerated in a fire. What are the lessons for health and safety?
CLIP 90 Writing CVs
8 mins 40 secs Putting together your curriculum vitae is a vital part of any job application – but why do most people get it wrong? Neil Taylor presents the dos and don’ts.
CLIP 72 Organisational Structures
13 mins 45 secs All businesses have structures – some may be hierarchical, some may be flat. But how does the structure affect the way decisions are taken?
CLIP 71 Measuring Workforce Performance
11 mins 56 secs How do you measure workforce performance? You can look at labour turnover, productivity and wastage rates – but figures have limitations.
CLIP 70 An Essential Guide To Recruitment
14 mins 49 secs Recruiting people is costly – recruiting the wrong people even more so. But how do you attract and select staff? Are there any golden rules?
CLIP 69 Discrimination: A Hard Case To Prove
8 mins 04 secs Discrimination at work is a difficult area – for both the employer and the employee. A solicitor explains what the law means in the real world.
CLIP 68 More On Motivation & Demotivation
6 mins 45 secs What motivates people at work? What causes demotivation? Do motivational theories work in practice? Interviews with people at the sharp end.
CLIP 67 Appraisal More Voices
7 mins 34 secs Staff describe their experiences of appraisals. The role of the appraiser is vital. And why do some managers actively dislike doing appraisals?