CLIP 101 Communication: More Voices
4 mins 31 secs People at the sharp end describe communications issues in the workplace including email overload, Chinese whispers, and bad and good comms.
CLIP 100 Employee Representation & Trade Unions
10 mins 48 secs How employees get their voices heard. Historically trade unions played a key role – what do they do for workers today? Also: the role of ACAS.
CLIP 99 Industrial Relations In Action
12 mins 24 secs Case Study. A non-unionised company plans to close a factory. A union intervenes to save jobs. Can the union win statutory recognition?
CLIP 98 Voices From The HR Department
8 mins 58 secs The challenge of HRM in companies from General Mills to Sainsbury’s. From recruiting and mentoring people – to disciplining and sacking them.
CLIP 97 HR Objectives & Strategy In Action: Part 2 General Mills
9 mins 04 secs This multinational markets famous brands like Betty Crocker & Haagen-Dazs with the help of cross functional teams and a “questioning culture”.
CLIP 96 HR Objectives & Strategy In Action: Part 1 Blakeway Ltd
5 mins 05 secs Case study. An MD sets the HR strategy for his firm. He claims he wants people to use their initiative. Staff say they’re just told what to do.
CLIP 95 Customer Care At Macdonald Hotels
8 mins 21 secs Hotel which puts people at the heart of customer care. It recruits for the right attitude and a natural smile and has rules for staff behaviour.
CLIP 94 Starting Up: The Fitness Business
10 mins 46 secs Penelope Fitstar is a tiny fitness business aimed at helping new mothers to get fit. But founder Louise is aiming for a global brand with franchises everywhere.
CLIP 93 Starting Up: The Tea Room
12 mins 10 secs Croft Tea Room is a social enterprise in an eco-building set up to help a run-down area. ICT and determination helped Carole get her business started.
CLIP 92 Starting Up: The Internet Business
15 mins 31 secs Spoonfed is a web-based guide to events in London, set up by two students in a basement. This is the story of how they solved the problems of starting up.
CLIP 91 Health & Safety: The Victims
10 mins 25 secs Three stories of people who suffered fatal accidents at work. Their employers broke health and safety laws – but relatives feel justice was not done.
CLIP 90 Writing CVs
8 mins 40 secs Putting together your curriculum vitae is a vital part of any job application – but why do most people get it wrong? Neil Taylor presents the dos and don’ts.