CLIP 77 Bullying & Grievance: Susan’s Story
6 mins 49 secs Gripping, real-life story of how one manager was bullied by her superior. But why didn’t Susan make use of her firm’s grievance procedures?
CLIP 76 Discrimination At Work
11 mins 38 secs In law, discrimination occurs when an employer treats someone unfairly. But there are many types of discrimination and it’s hard to prove.
CLIP 75 Contracts Of Employment
4 mins 21 secs An employer has a legal contract of employment with an employee – even if nothing’s in writing. What does this mean? And what can go wrong?
CLIP 74 Group Norms
5 mins 29 secs Group norms are informal standards and types of behaviour staff establish among themselves. How can these help – or hinder – a business?
CLIP 73 A Brief Guide To Organisational Cultures
16 mins 13 secs The culture of an organisation is about the way staff do things and their attitudes. But what creates the culture? And how do you change it?
CLIP 72 Organisational Structures
13 mins 45 secs All businesses have structures – some may be hierarchical, some may be flat. But how does the structure affect the way decisions are taken?
CLIP 71 Measuring Workforce Performance
11 mins 56 secs How do you measure workforce performance? You can look at labour turnover, productivity and wastage rates – but figures have limitations.
CLIP 70 An Essential Guide To Recruitment
14 mins 49 secs Recruiting people is costly – recruiting the wrong people even more so. But how do you attract and select staff? Are there any golden rules?
CLIP 69 Discrimination: A Hard Case To Prove
8 mins 04 secs Discrimination at work is a difficult area – for both the employer and the employee. A solicitor explains what the law means in the real world.
CLIP 68 More On Motivation & Demotivation
6 mins 45 secs What motivates people at work? What causes demotivation? Do motivational theories work in practice? Interviews with people at the sharp end.
CLIP 67 Appraisal More Voices
7 mins 34 secs Staff describe their experiences of appraisals. The role of the appraiser is vital. And why do some managers actively dislike doing appraisals?
CLIP 66 Introduction To Remuneration
14 mins 34 secs Money motivates people – but it’s not always the most important thing. Explores ways of paying people from piece rate to bonus systems.