CLIP 126 Enterprise Case Study: Pimlico Plumbers
10 mins 18 secs Charlie Mullins left school at 15 and set up Pimlico Plumbers. Good service is the foundation of their success – but some customers are scathing….
CLIP 87 Customer Care At Barclays Bank
11 mins 56 secs Case study of Barclays Bank and how they deal with customer complaints. A computer system has a crucial role, but the human touch is vital.
CLIP 95 Customer Care At Macdonald Hotels
8 mins 21 secs Hotel which puts people at the heart of customer care. It recruits for the right attitude and a natural smile and has rules for staff behaviour.
CLIP 93 Starting Up: The Tea Room
12 mins 10 secs Croft Tea Room is a social enterprise in an eco-building set up to help a run-down area. ICT and determination helped Carole get her business started.