CLIP 126 Enterprise Case Study: Pimlico Plumbers
10 mins 18 secs Charlie Mullins left school at 15 and set up Pimlico Plumbers. Good service is the foundation of their success – but some customers are scathing….
CLIP 95 Customer Care At Macdonald Hotels
8 mins 21 secs Hotel which puts people at the heart of customer care. It recruits for the right attitude and a natural smile and has rules for staff behaviour.
CLIP 93 Starting Up: The Tea Room
12 mins 10 secs Croft Tea Room is a social enterprise in an eco-building set up to help a run-down area. ICT and determination helped Carole get her business started.
CLIP 87 Customer Care At Barclays Bank
11 mins 56 secs Case study of Barclays Bank and how they deal with customer complaints. A computer system has a crucial role, but the human touch is vital.