CLIP 103 The Culture Of A Workplace
5 mins 53 secs A factory once had a co-operative, family atmosphere. But now morale is low and absenteeism high. What’s happened to its culture?
CLIP 102 Communication In Action
7 mins 50 secs Case study. A company decides to close a factory. But how best to tell the workers? Letters, emails, a mass announcement? What if news leaks out?
CLIP 101 Communication: More Voices
4 mins 31 secs People at the sharp end describe communications issues in the workplace including email overload, Chinese whispers, and bad and good comms.
CLIP 100 Employee Representation & Trade Unions
10 mins 48 secs How employees get their voices heard. Historically trade unions played a key role – what do they do for workers today? Also: the role of ACAS.
CLIP 99 Industrial Relations In Action
12 mins 24 secs Case Study. A non-unionised company plans to close a factory. A union intervenes to save jobs. Can the union win statutory recognition?
CLIP 98 Voices From The HR Department
8 mins 58 secs The challenge of HRM in companies from General Mills to Sainsbury’s. From recruiting and mentoring people – to disciplining and sacking them.
CLIP 96 HR Objectives & Strategy In Action: Part 1 Blakeway Ltd
5 mins 05 secs Case study. An MD sets the HR strategy for his firm. He claims he wants people to use their initiative. Staff say they’re just told what to do.
CLIP 95 Customer Care At Macdonald Hotels
8 mins 21 secs Hotel which puts people at the heart of customer care. It recruits for the right attitude and a natural smile and has rules for staff behaviour.
CLIP 91 Health & Safety: The Victims
10 mins 25 secs Three stories of people who suffered fatal accidents at work. Their employers broke health and safety laws – but relatives feel justice was not done.
CLIP 90 Writing CVs
8 mins 40 secs Putting together your curriculum vitae is a vital part of any job application – but why do most people get it wrong? Neil Taylor presents the dos and don’ts.
CLIP 89 Health & Safety: Three Deaths In The Workplace
10 mins 37 secs A steel worker killed in an explosion, a man crushed by lifting gear, a steeplejack incinerated in a fire. What are the lessons for health and safety?
CLIP 88 Discrimination At Work: Teresa’s Story
8 mins 45 secs Hotel worker Teresa gets the sack. Her boss claims it’s because she’s been late for work. Teresa says it’s for being pregnant. But can it be discrimination?