Computers In Accounting
29 mins, 2002 Dave Nellist presents a lively explanation of accounting systems and what they do. Bill Brookman Productions is a small street-theatre company. They use Sage software for their accounts. The basic elements of sales, purchase and nominal ledgers are explained, including invoicing. The film also looks at the accounting systems at Clinton Cards… Read more »
Can Regeneration Work?
30 mins, 1998 A study of the Cardiff Bay regeneration project. Cardiff was once a major international port, but the decline in the coal and steel industry led to a decline in the docks. Unemployment soared and Cardiff docks became a depressed area. Then in the 1980s the Government began a series of urban regeneration… Read more »
Coaching In Customer Care
37 mins, 1997 How do you coach people in customer care? Three case studies illustrate the problems. 1 – Receptionist Janet is off-hand with customers, but when her manager mentions it, she feels upset. What is she doing wrong? 2 – John is an experienced salesman and responds badly to being ticked off in public… Read more »
Customer Care On Trial
25 mins, 1993 A secret camera explores what happens to a variety of customers in the real world. Includes examples of customers being treated with tact, incompetence and rudeness, both on the phone and face-to-face. NOTE: This is NOT a guide to giving customer care: it shows what happens in the real world and provides… Read more »
Change & Disruption: An Amazon.com Case Study
28 mins, 2018 The rise and rise of Amazon.com since start-up in 1994 is the classic case study in disruptive innovation. First an on-line retailer, broadening into a platform for other sellers, Amazon has been guided by the restless spirit of its founder Jeff Bezos. Bezos thinks long term – he expects his people to… Read more »
Egypt: Tourism In Turmoil
30 mins, 2014 Tourism has been vital to the Egyptian economy for decades. Despite setbacks, the 20 years up to 2011 seem like a golden era in the light of subsequent events. Since the revolution of 2011 and the political and social upheavals that followed, tourism numbers and income have nose-dived. TOURISM: BLESSING OR CURSE?… Read more »
The European Union Explained
30 mins, 2014 Conceived as a noble cause, to prevent another war in Europe, the EU has become embroiled in controversy. But what is the EU? How does it work? Should we love it or hate it? THE HISTORY, THE STRUCTURE We trace the EU from its beginnings as a coal and steel trading agreement,… Read more »
Employment Law In Action & Contracts Of Employment
23 mins, 2012 How do contracts of employment – and employment laws more generally – help people at work? This film includes some basic facts about employment as well as examples of people with problems at work. CONTRACTS OF EMPLOYMENT 4 mins Anyone who employs anyone – or who is employed – enters into a… Read more »
Employee Representation & Trade Unions
23 mins, 2012 How might employees have a say in the organisation for which they work? How important is the role of trade unions? INTRODUCTION 11 mins Employees make their voices heard in a company in many different ways – from employee co-operatives to works councils. But, generally, in most industries, trade unions play a… Read more »
Discrimination At Work
29 mins, 2012 PART 1: Introduction Discrimination occurs when an employer treats someone unfairly for no justifiable reason. Businesses guilty of discrimination may be liable for prosecution. But what does the law say? Under the Equality Act 2010, it is illegal to discriminate against people on grounds of what are known as “protected characteristics”. These… Read more »
Data Protection At Work: Introduction & Case Study
23 mins, 2012 What is meant by data protection? Why is it important? What does it mean to an employee? INTRODUCTION 5 mins The data protection act was passed to protect individuals from their personal information being used for purposes other than for which it was intended – and possibly misused. But how does data… Read more »
The Energy Question: Nuclear, Wind Or Fossil?
24 mins, 2011 In March 2011 a tsunami hit a Japanese nuclear reactor and ignited a new debate on the safety of nuclear energy. This film explores the very different energy policies of two countries: Australia and Sweden. AUSTRALIA: For decades people in Australia campaigned against the nuclear and uranium industries – but global warming… Read more »