The A-Z Of Customer Service
29 mins, 2008 Without happy customers a business can’t survive. But how do you make them happy? How do you keep them happy? Staff of the Dickens World theme park and the upmarket MacDonald hotel chain give the view from the sharp end. FIRST IMPRESSIONS: A friendly smile and open body language are vital to… Read more »
Amazon: The Logging Wars
25 mins, 2008 It’s been called the lungs of the earth. But the Amazon is also a lawless jungle, where criminals and profiteers plunder the forest for its riches. Communities are battling to stop loggers stripping the rainforest of its ancient timber, but many people depend on revenue from the illegal trade. The result is… Read more »
All About E-portfolios & Multimedia
26 mins, 2008 Multimedia, it’s claimed, is the future for teaching and learning. The government’s plan is for every school student in the country to have an e-portfolio by this year. But what are e-portfolios? How do they work? This new documentary film explains the benefits and problems – and, most importantly, shows e-portfolios being… Read more »
Always Coca-Cola
29 mins, 2006 For years the huge multinational Coca-Cola company has sold itself through an image of love and global harmony. But what’s the reality behind the image? COKE IN GERMANY: Coke got over 10 million euros in government grants to come to a region of high unemployment in East German. But now it’s closed… Read more »
The Business Plan In Action: Three Case Studies
25 mins, 2011 Three businesses and three business plans. Why did they need them? What did they put in them? Were they worth it? AIMS & OBJECTIVES: Every business plan should have a company’s aims and objectives. The Croft Tea Room has the ambitious aim of helping to regenerate the run-down area of St Mary… Read more »
Black Gold: The Coffee Business
47 mins, 2007 Multinational coffee companies now rule our shopping malls and supermarkets and dominate an industry worth over $80 billion. But what price are African farmers paying for the price of our coffee? THE CO-OP: Tadesse Meskela is a man on a mission: to save 74,000 struggling Ethiopian coffee farmers from bankruptcy. Tadesse is… Read more »
Biofuel From Brazil
26 mins, 2007 Brazil claims to have stolen a march on the industrial world. It’s developed a cost-effective alternative to petroleum by growing sugar to produce ethanol. Brazil’s sugar crops are a great source of the petrol-substitute ethanol. And now rising oil prices and Brazil’s production of ethanol have led to an automotive revolution in… Read more »
Business & External Factors
25 mins, 2005 Much of what businesses do is a result of forces outside their control – external factors. What are these external factors and how do they affect businesses? This film uses real business case studies to demonstrate the importance of P-E-S-T – political, economic, social and technological factors. POLITICAL & ECONOMIC: People… Read more »
Business Structures
26 mins, 2004 You can’t see it, but it’s probably the most important thing in a business – its structure. This film offers a comprehensive guide to business structures with a range of examples, including Daimler Chrysler, Easy Jet and Stena Line. FUNCTIONS: The most common business structure is by function – such as marketing… Read more »
Bullying: A Case To Answer?
25 mins, 2003 Bullying at work is a major personnel issue – but it’s hard to prove. This dramatised case study focuses on a thorny problem. Simon’s job is to change the way his department operates. To most he seems friendly but he comes into conflict with conscientious admin worker Viv. Problems start when Simon… Read more »
Baked Alaska
27 mins, 2003 America’s coldest, richest state is warming ten times faster than the rest of the world. “That ice should be four feet thick”, confirms a hunter who catches walrus. “Now it’s only one foot thick”. Elsewhere houses and roads collapse as the ground beneath them melts. The US government now plans to drill… Read more »
Business In The Economy 2: West Midlands
30 mins, 2002 For over two hundred years the Black Country has been a manufacturing centre. But now the factories are closing and young people want to move away. The film explores the area via the experience of Maureen, a factory worker who has lived there all her life. It explores the impact of the… Read more »