The A-Z Of Customer Service
29 mins, 2008 Without happy customers a business can’t survive. But how do you make them happy? How do you keep them happy? Staff of the Dickens World theme park and the upmarket MacDonald hotel chain give the view from the sharp end. FIRST IMPRESSIONS: A friendly smile and open body language are vital to… Read more »
Amazon: The Logging Wars
25 mins, 2008 It’s been called the lungs of the earth. But the Amazon is also a lawless jungle, where criminals and profiteers plunder the forest for its riches. Communities are battling to stop loggers stripping the rainforest of its ancient timber, but many people depend on revenue from the illegal trade. The result is… Read more »
All About E-portfolios & Multimedia
26 mins, 2008 Multimedia, it’s claimed, is the future for teaching and learning. The government’s plan is for every school student in the country to have an e-portfolio by this year. But what are e-portfolios? How do they work? This new documentary film explains the benefits and problems – and, most importantly, shows e-portfolios being… Read more »
Always Coca-Cola
29 mins, 2006 For years the huge multinational Coca-Cola company has sold itself through an image of love and global harmony. But what’s the reality behind the image? COKE IN GERMANY: Coke got over 10 million euros in government grants to come to a region of high unemployment in East German. But now it’s closed… Read more »