CLIP 82 Health & Safety At Work
10 mins 09 secs Guide to the key legislation covering health and safety at work and the implications of the law to businesses. What’s the role of the HSE?
CLIP 83 Introduction To Grievance
10 mins 25 secs Guide to handling grievances in the workplace. What should employers do? Why do grievance procedures fail? What happens in the real world?
CLIP 84 Communications In Business
14 mins 44 secs Communication is essential in any business – but what forms does it take? What is the “grapevine”? What are the barriers to communication?
CLIP 85 Data Protection At Work
5 mins 24 secs The data protection act was passed to prevent misuse of personal data. How does it affect people at work? What does it mean to employers?
CLIP 86 Termination Of Employment
11 mins 48 secs Whether a company sacks someone for stealing or makes people redundant, it has to follow procedures. This clip offers a step-by-step guide.
CLIP 87 Customer Care At Barclays Bank
11 mins 56 secs Case study of Barclays Bank and how they deal with customer complaints. A computer system has a crucial role, but the human touch is vital.
CLIP 88 Discrimination At Work: Teresa’s Story
8 mins 45 secs Hotel worker Teresa gets the sack. Her boss claims it’s because she’s been late for work. Teresa says it’s for being pregnant. But can it be discrimination?
CLIP 89 Health & Safety: Three Deaths In The Workplace
10 mins 37 secs A steel worker killed in an explosion, a man crushed by lifting gear, a steeplejack incinerated in a fire. What are the lessons for health and safety?
CLIP 90 Writing CVs
8 mins 40 secs Putting together your curriculum vitae is a vital part of any job application – but why do most people get it wrong? Neil Taylor presents the dos and don’ts.
CLIP 91 Health & Safety: The Victims
10 mins 25 secs Three stories of people who suffered fatal accidents at work. Their employers broke health and safety laws – but relatives feel justice was not done.
CLIP 95 Customer Care At Macdonald Hotels
8 mins 21 secs Hotel which puts people at the heart of customer care. It recruits for the right attitude and a natural smile and has rules for staff behaviour.
CLIP 96 HR Objectives & Strategy In Action: Part 1 Blakeway Ltd
5 mins 05 secs Case study. An MD sets the HR strategy for his firm. He claims he wants people to use their initiative. Staff say they’re just told what to do.