CLIP 44 Technology Change: ICT And The Travel Agent
11 mins 30 secs No industry has been changed as much by ICT as the travel industry. Boss of Janaway Travel demonstrates the technology and tells how it’s changed his life.
CLIP 53 Impact Of Tourism: China’s Shangrila
10 mins 38 secs A Himalayan Chinese community has called itself “Shangri-La” to boost tourism. Visitor numbers are growing — but the culture and environment are under threat.
CLIP 54 Impact Of Tourism: Cruise Ships & Alaska
10 mins 33 secs Alaska’s sleepy fishing villages all but died when its gold rush ended. Now there’s a new boom – cruise ship tourists. They bring money but problems, too.
CLIP 55 Impact Of Tourism: Nepal & The Everest National Park
11 mins 31 secs Every year 300,000 people come to Nepal to trek in the famous Everest National Park. But with them come deforestation, soil erosion and piles of rubbish.
CLIP 56 Tourism Management: Snowdonia
10 mins 48 secs Tourism marketing and management in the Snowdonia national park, Wales. Sian Jones of Gwynedd Council explains how traditional techniques are changing.
CLIP 57 The Green Hotel
9 mins 16 secs A tour of a green hotel. A model of sustainability, Hafod Elwy Hall generates its own energy, makes use of local suppliers and recycles everything it can.
CLIP 95 Customer Care At Macdonald Hotels
8 mins 21 secs Hotel which puts people at the heart of customer care. It recruits for the right attitude and a natural smile and has rules for staff behaviour.
CLIP 112 Contracts Of Employment: A Cautionary Tale
9 mins 25 secs Case study. An employer is surprised to find that just by employing someone you give them a contract – and also rights, such as maternity leave.
CLIP 125 Appraisal In Action: Keep Up The Good Work
9 mins 42 secs How NOT to do an appraisal interview. The manager of a travel business seems to be praising her colleague – but is in fact putting her down.