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PAYMENTS
Orders from schools, colleges, universities and local authorities in the UK: There is no need to pay with order. We will issue an invoice which will be sent once the goods have been dispatched. Payment is requested within 30 days.
Other UK organisations and customers based outside UK: Payment is required prior to dispatch of goods. If required, we will issue a pro-forma invoice.
We accept Master Card, Visa, Switch, Delta, Solo and American Express cards..
Customers outside the UK can pay with bank draft payments - these should be made in sterling only.
For customers who prefer to make bank transfers, please contact us for bank details.
VAT
All prices quoted are exclusive of VAT. All videos, DVDs and e-Books ordered by customers based in the UK and the rest of European Union will be charged 20% VAT. Support books are NOT subject to VAT.
Postage and packing is also subject to VAT.
NON-UK CUSTOMERS
If you are a customer based in a country in the European Union you will be charged VAT, unless you have a valid European Union VAT Registration number. Please quote this number when placing your order.
POSTAGE AND PACKING
UK CUSTOMERS
Goods are sent by Royal Mail First Class
# Items | Value |
1 - 3 Items | £ 4.50 |
4 - 10 Items | £ 8.50 |
10 - 15 Items | £ 12.00 |
16 - 20 Items | £ 16.00 |
21 or over | £ 20.00 |
REST OF THE WORLD
Goods are sent by International Signed For. Prices depend on weight. See check out for total postage and packing value for your order. Goods may be sent by courier by special arrangement - please contact us for an estimate of the costs.
If you have any doubts or questions please e-mail us at tvchoice@aol.com
DELIVERY
The expected delivery of goods, following receipt of order, is as follows:
- UK Customers: 5-7 working days. These are sent by Royal Mail First class post.
- Europe: 9-10 working days.
- Rest of World: 12-15 working days.
REFUNDS POLICY
Cancellations of orders are only accepted prior to dispatch of goods. We do not accept cancellations once goods have been sent.
If you receive goods which are faulty or damaged you can return them for exchange at no extra cost.
HOW TO ORDER
Orders may be placed using any of the following methods.
THROUGH THE WEBSITE:
Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for the details that we need to satisfy your order.
BY POST:
TV Choice Ltd
PO Box 597
Bromley
Kent
BR2 0YB
BY TELEPHONE:
Monday to Friday 9am - 6pm
From the UK: 020 84647402
From abroad: +44 208 4647402
By E-Mail:
General Office: tvchoiceuk@aol.com
PRIVACY AND SECURITY
DATA PROTECTION & PAYMENT SECURITY
TV Choice is committed to keeping your personal information secure. We will not knowingly disclose, sell, or transfer your personal information to any party outside TV Choice without your permission. This includes your name, e-mail address, mailing address, phone number, online purchase history, or any other personally identifiable information. TV Choice may occasionally send you e-mail notices or printed material regarding its products only.
All payments made online through this website are processed by the HSBC, one of the world's largest financial service organisations, using its Secure ePayments service. This service incorporates internationally recognised customer protection and security features and guarantees that the payment details of cardholders will NOT be divulged to any third party, including TV Choice itself.
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