33 mins, 2012        [password required] Key Topics Absenteeism Labour Turnover Productivity Lost Time Rate Piece Rate Bonuses How do you measure workforce performance? And how does the way a business pays its employees affect their performance at work? MEASURING WORKFORCE PERFORMANCE 12 mins Appraisal is a means of measuring individual performance, but how do you measure the performance of the workforce as a whole? Typically companies look at factors such as labour turnover, productivity and wastage rates. Absenteeism, the lost time rate, and lateness are all key indicators, too. But it's one thing for staff to turn up for work - it's another whether they work productively when they get there. And while productivity is relatively easy to calculate in a factory, it's much harder in a service business - and even harder still in the public sector. Figures have their limitations and have to be qualified by common sense. CASE STUDY: A TALE OF TWO FACTORIES 6 mins Blakeway has two factories. One is performing much worse than the other. Is this because of a lack of investment and machinery that breaks down? Or is just down to lazy workers? REMUNERATION 15 mins Methods of remuneration break down into time-based and performance-based systems. Time-based systems provide clarity for employees and employers. Performance-based systems, such as piece time work, provide a link between pay and performance - but quantity doesn't always mean quality. Remuneration systems based on commission and bonuses are widely used - but they have disadvantages, too.

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