17 mins, 2012        [password required] Key Topics Bullying Grievance Procedures ACAS Employment Tribunal PART 1: Introduction To Grievance In the ideal workplace people would be always happy and there would never be problems. But in the real world, employees have difficulties over everything from pay and conditions to bullying managers. And if a complaint ends up as a grievance it may be taken to an employment tribunal and then the costs can be high. But what exactly should employers do when staff have a grievance? What procedures should they follow? What's the role of ACAS? And why do grievance procedures often fail? PART 2: Susan's Story Gripping, real-life case study tells the story of a manager being bullied by her manager. It all started with an appraisal interview at which, Susan claims, her manager launched an attack on her. From then on, she says, the manager made her life a misery, until she was forced out of her job. But why didn't Susan take the bullying up as a grievance? How can you complain when your manager is your bully?

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