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Business Studies
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Customer Care
FILM: The A-Z Of Customer Service
FILM: A Guide To Consumer Rights
FILM: Coaching In Customer Care
29 mins, 2008 Examples of customer care in action.
27 mins, 2001 Dramas highlight key consumer issues.
37 mins, 1997 Case studies in on-the-job training.
FILM: Keeping The Customer Satisfied
FILM: Customer Care On Trial
32 mins, 1996 Can a travel firm improve its customer care?
25 mins, 1993 Real-life examples of customer care.
