People In Organisations

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CLIP 100 Employee Representation & Trade Unions

CLIP 101 Communication: More Voices

CLIP 102 Communication In Action

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With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 10 mins 48 secs How employees get their voices heard. Historically trade unions played a key role - what do they do for workers today? Also: the role of ACAS.

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 4 mins 31 secs People at the sharp end describe communications issues in the workplace including email overload, Chinese whispers, and bad and good comms.

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 7 mins 50 secs Case study. A company decides to close a factory. But how best to tell the workers? Letters, emails, a mass announcement? What if news leaks out?

CLIP 103 The Culture Of A Workplace

CLIP 104 Introduction To Leadership & Management

CLIP 105 Leadership & Management In Action

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With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 5 mins 53 secs A factory once had a co-operative, family atmosphere. But now morale is low and absenteeism high. What's happened to its culture?>

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 13 mins 56 secs Guide to managers - autocratic, democratic, laissez-faire, paternalistic, Theory X, Theory Y, people & task-oriented. And what makes a leader?

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 6 mins 44 secs Case study. Stephen is a successful businessman - but what kind of a manager is he? How good is he with people? How do his employees see him?

CLIP 106 Data Protection Case Study: The Worried Employee

CLIP 107 The Information Commissioner

CLIP 108 Workforce Performance In Practice: A Tale Of Two Factories

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With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 5 mins 48 secs Rosie worries she'll lose her job because of mistakes in her personnel records. But what data does her company hold? Has she a right to see it?

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 11 mins 32 secs David Smith explains his role in enforcing data protection law and his powers. Why is data protection important? What are the key threats?

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 6 mins 28 secs One of Blakeway's factories is performing much worse than another. Is this down to a lack of investment and ageing machinery? Or lazy workers?

CLIP 109 Termination of Employment Case Study 1: Gross Misconduct

CLIP 110 Termination of Employment Case Study 2: Redundancy

CLIP 111 Organisational Structures In Action

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With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 10 mins 35 secs Jo is caught taking money from a fellow worker's bag. She's formally sacked for gross misconduct. But did her employer handle her case fairly?

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 7 mins 21 secs MD Stephen Maynard wants to close a factory, making many people redundant. But the legal process is more complicated than he'd bargained for...

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 9 mins 44 secs Case study. A consultant looks at a firm with a hierarchical structure. Does this help - or hinder - its business? What do the workers think?

CLIP 112 Contracts Of Employment: A Cautionary Tale

CLIP 113 Employment Law: Joe: "But I'm Not Gay"

CLIP 114 Employment Law: "He Wanted To Take It Further"

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With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 9 mins 25 secs Case study. An employer is surprised to find that just by employing someone you give them a contract - and also rights, such as maternity leave.

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 5 mins 08 secs Case study. Joe's being teased at work for being gay - although he isn't. His boss won't help - but has Joe got a case in employment law?

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 5 mins 26 secs Case study. Rosie's been made redundant but believes she's been treated unfairly compared to a more junior colleague. Will the law help her?

CLIP 115 Appraisal Case Study: Mark's Big Idea

CLIP 116 Appraisal Case Study: Ruth - "Just The Right Person"

CLIP 117 Appraisal Case Study: The Problem With George

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With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 5 mins 45 secs Mark's keen to get involved in a new project at work. He uses his appraisal to broach the subject with his manager. But things don't go well...

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 8 mins 35 secs Ruth is keen. Her manager gives her lots of positive feedback. But she has some problems and needs training. How well does her manager do?

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 8 mins 30 secs Manager Karen wants George to get behind a move to team-working. But George is dragging his heels - to put it mildly. Will he accept change?

CLIP 118 Motivation Case Study: Carla's Little Secret

CLIP 119 Motivation Case Study: Alison: Too Much Caring?

CLIP 120 Motivation Case Study: Joe's Leaving Soon

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With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 6 mins 27 secs Carla used to enjoy her job as a technical worker - but she's quitting. Is it the pressure of becoming a manager? Or is there another reason?

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 8 mins 37 secs Alison is personal assistant to demanding MD Stephen Maynard. She used to find the job exciting - but now she's not happy. What's gone wrong?

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 5 mins 28 secs Factory hand Joe has an "attitude problem". If he thinks there's a better way of doing something, he says so. But should management sack him?

CLIP 121 Motivation Case Study: Imran - "Everything's Fine"

CLIP 122 Brompton Bikes: The People

CLIP 123 Acme Whistles: The People

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With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 9 mins 11 secs Why's Imran making fewer sales? Economic conditions - or is he losing motivation? Would he do better with a bonus system? Is racism a factor?

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 8 mins 41 secs Human resources issues at a famous bicycle manufacturer. Recruitment and retention, training, workforce monitoring, motivation and culture.

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 10 mins 10 secs Human resources issues at a long-established whistle manufacturer. Recruitment and retention, people problems, and multicultural factors.

CLIP 124 Changing Structures: An Expert View

CLIP 125 Appraisal In Action: Keep Up The Good Work

CLIP 51 Management Styles: The Boss Of Tossed

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With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 8 mins 42 secs Changing an organisation's structure isn't easy. People have to learn new ways of working. Good communication is key. An HR specialist explains the issues.

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 9 mins 42 secs How NOT to do an appraisal interview. The manager of a travel business seems to be praising her colleague - but is in fact putting her down.

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 9 mins 33 secs Twenty-something entrepreneur Vincent McKevitt fights to establish his new salad bar chain. His management style is put to the test with the launch of a new branch.

CLIP 59 Human Resources Strategy: An Overview

CLIP 60 What Is Appraisal?

CLIP 61 Appraisal In The Spotlight

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With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 14 mins 20 secs You need a strategy for managing people - but what should it include? What's meant by "soft" and "hard" HRM? Why do strategies so often fail?

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 12 mins 21 secs Appraisal involves assessing an employee's performance over a period of time. But how do you get it right? Shouldn't staff have their say, too?

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 10 mins 16 secs Potentially an appraisal can bring benefits - but a bad one can be worse than none at all! Employees explain what happens in the real world.

CLIP 62 A Brief Guide To Motivational Theories

CLIP 63 Introduction To Employee Participation

CLIP 64 Introduction To Employment Law

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With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 14 mins 19 secs Motivation is key to productivity but how do you motivate people? A guide to key theories, from Taylor, Mayo and Maslow to Herzberg and Drucker.

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 11 mins 20 secs Companies try to motivate workers by involving them in their success - but does this work? Examples include teamworking, empowerment and worker-owners.

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 13 mins 30 secs Guide to the laws governing how businesses treat employees. Key topics include sexual equality, discrimination, ACAS and employment tribunals.

CLIP 65 The Employment Tribunal

CLIP 66 Introduction To Remuneration

CLIP 67 Appraisal More Voices

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With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 16 mins 33 secs Reconstruction of an employment tribunal. Maria's firm sacks her. She claims unfair dismissal. But what will the employment tribunal decide?

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 14 mins 34 secs Money motivates people - but it's not always the most important thing. Explores ways of paying people from piece rate to bonus systems.

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 7 mins 34 secs Staff describe their experiences of appraisals. The role of the appraiser is vital. And why do some managers actively dislike doing appraisals?

CLIP 68 More On Motivation & Demotivation

CLIP 69 Discrimination: A Hard Case To Prove

CLIP 70 An Essential Guide To Recruitment

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With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 6 mins 45 secs What motivates people at work? What causes demotivation? Do motivational theories work in practice? Interviews with people at the sharp end.

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 8 mins 04 secs Discrimination at work is a difficult area - for both the employer and the employee. A solicitor explains what the law means in the real world.

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 14 mins 49 secs Recruiting people is costly - recruiting the wrong people even more so. But how do you attract and select staff? Are there any golden rules?

CLIP 71 Measuring Workforce Performance

CLIP 72 Organisational Structures

CLIP 73 A Brief Guide To Organisational Cultures

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With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 11 mins 56 secs How do you measure workforce performance? You can look at labour turnover, productivity and wastage rates - but figures have limitations.

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 13 mins 45 secs All businesses have structures - some may be hierarchical, some may be flat. But how does the structure affect the way decisions are taken?

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 16 mins 13 secs The culture of an organisation is about the way staff do things and their attitudes. But what creates the culture? And how do you change it?

CLIP 74 Group Norms

CLIP 75 Contracts Of Employment

CLIP 76 Discrimination At Work

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With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 5 mins 29 secs Group norms are informal standards and types of behaviour staff establish among themselves. How can these help - or hinder - a business?

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 4 mins 21 secs An employer has a legal contract of employment with an employee - even if nothing's in writing. What does this mean? And what can go wrong?

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 11 mins 38 secs In law, discrimination occurs when an employer treats someone unfairly. But there are many types of discrimination and it's hard to prove.

CLIP 77 Bullying & Grievance: Susan's Story

CLIP 78 The Recruitment Challenge: How They Find A Centor Person

CLIP 79 Human Resources Management In Action: The Centor Approach

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With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 6 mins 49 secs Gripping, real-life story of how one manager was bullied by her superior. But why didn't Susan make use of her firm's grievance procedures?

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 14 mins 13 secs How insurance firm Centor recruits its employees. It's not just a question of a single interview but a lengthy probationary period, too.

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 10 mins 18 secs The Centor insurance firm sees people as vital to their success. Their ideal employee is a "Centor person" - but what is a Centor person?

CLIP 80 Training & Development

CLIP 81 The Apprentice's Story

CLIP 82 Health & Safety At Work

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With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 14 mins 14 secs Training is a way of both making people more valuable to a firm and make them feel more valued. But what's meant by the idea of development?

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 6 mins 45 secs Apprenticeships are seen as a way of gaining skills at work - but what's involved in being an apprentice? One young woman tells her story.

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 10 mins 09 secs Guide to the key legislation covering health and safety at work and the implications of the law to businesses. What's the role of the HSE?

CLIP 83 Introduction To Grievance

CLIP 84 Communications In Business

CLIP 85 Data Protection At Work

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With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 10 mins 25 secs Guide to handling grievances in the workplace. What should employers do? Why do grievance procedures fail? What happens in the real world?

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 14 mins 44 secs Communication is essential in any business - but what forms does it take? What is the "grapevine"? What are the barriers to communication?

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 5 mins 24 secs The data protection act was passed to prevent misuse of personal data. How does it affect people at work? What does it mean to employers?

CLIP 86 Termination Of Employment

CLIP 87 Customer Care At Barclays Bank

CLIP 88 Discrimination At Work: Teresa's Story

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With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 11 mins 48 secs Whether a company sacks someone for stealing or makes people redundant, it has to follow procedures. This clip offers a step-by-step guide.

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 11 mins 56 secs Case study of Barclays Bank and how they deal with customer complaints. A computer system has a crucial role, but the human touch is vital.

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 8 mins 45 secs Hotel worker Teresa gets the sack. Her boss claims it's because she's been late for work. Teresa says it's for being pregnant. But can it be discrimination?

CLIP 89 Health & Safety: Three Deaths In The Workplace

CLIP 90 Writing CVs

CLIP 91 Health & Safety: The Victims

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With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 10 mins 37 secs A steel worker killed in an explosion, a man crushed by lifting gear, a steeplejack incinerated in a fire. What are the lessons for health and safety?

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 8 mins 40 secs Putting together your curriculum vitae is a vital part of any job application - but why do most people get it wrong? Neil Taylor presents the dos and don'ts.

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 10 mins 25 secs Three stories of people who suffered fatal accidents at work. Their employers broke health and safety laws - but relatives feel justice was not done.

CLIP 95 Customer Care At Macdonald Hotels

CLIP 96 HR Objectives & Strategy In Action: Part 1 Blakeway Ltd

CLIP 97 HR Objectives & Strategy In Action: Part 2 General Mills

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With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 8 mins 21 secs Hotel which puts people at the heart of customer care. It recruits for the right attitude and a natural smile and has rules for staff behaviour.

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 5 mins 05 secs Case study. An MD sets the HR strategy for his firm. He claims he wants people to use their initiative. Staff say they're just told what to do.

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 9 mins 04 secs This multinational markets famous brands like Betty Crocker & Haagen-Dazs with the help of cross functional teams and a "questioning culture".

CLIP 98 Voices From The HR Department

CLIP 99 Industrial Relations In Action

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With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 8 mins 58 secs The challenge of HRM in companies from General Mills to Sainsbury's. From recruiting and mentoring people - to disciplining and sacking them.

With our clips library you can buy clips on DVD (£15 each) or stream from the internet streaming options 12 mins 24 secs Case Study. A non-unionised company plans to close a factory. A union intervenes to save jobs. Can the union win statutory recognition?