27 mins, 2000        [password required] This demonstrates the systems in a large hotel. The hotel's booking system shows the rooms available and helps maximise income from the rooms, discounting prices when things are quiet. For each guest the system records a guest history, with details of their likes and dislikes. When a guest feels a room is too hot, staff use a building management system to turn down the temperature. A housekeeping system records details of a defective lamp to be reported for repair. But while all these different systems bring efficiency, do they really improve the quality of a guest's stay? Or is it all a bit too impersonal?