27 mins, 1992        This film provides an insight into personnel problems at every level of a busy supermarket. At the sharp end are the checkout operators. They shift half a ton of goods every two hours and repetitive strain injury is a common complaint. Against this background we follow the working day of the personnel manager. With responsibility for 400 staff, she faces a wide variety of welfare problems. We see her recruit a new employee and outline pay and conditions. She also has to solve a difficult disciplinary problem.