33 mins, 2012        [password required] Key Topics Appraisals Listening Skills Feedback Training Interview Skills Human Resource Management Personnel In theory, appraisal interviews are a chance for a company to give feedback to employees about how they're doing, and for employees to air their feelings and concerns. But what happens in the real world? MARK'S BIG IDEA 6 mins It's Mark's regular appraisal interview with his boss George. Mark is keen to be involved in a new project. George explains why this won't be possible. Mark accepts this and seems to be okay about it - but is he really...? RUTH: "JUST THE RIGHT PERSON" 9 mins Ruth has her appraisal interview with her manager, Oriel. Ruth is keen and enthusiastic and seems to be doing well. Oriel gives her lots of positive feedback. But Ruth's having problems with her professional exams - and looks like she might fail them. Oriel suggests training as an answer. THE PROBLEM WITH GEORGE 8 mins Manager Karen has an appraisal interview with her subordinate George - a manager of the "old school". The company is experimenting with a new team-working approach to its work, which Karen is keen to promote. But George can't see the need for change and is dragging his heels - to put it mildly. KEEP UP THE GOOD WORK 10 mins Manager Sam calls Amy in for her interview: all seems fine until it emerges that Sam has a hidden agenda. She seems to be praising Amy but by the end of the interview Amy is thoroughly demoralised. What's going on?

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