31 mins, 1999        [password required] This film tells the story of how a computer project drove one company almost to bankruptcy. Comic distributor Craven Books bought a new IT system with the aim of improving its efficiency. But the system was over-ambitious - they went for the "big-bang" approach. The result: disaster. Craven lost many customers. It only saved itself from going bust by sacking many of its staff and going back to its old system. The key lesson: sort out your organisation's needs and problems first - only then think about the technology.