Details

28 mins, 2012

Why is communication important in business and what happens when communication goes wrong?

INTRODUCTION 15 mins
Good communications are essential in any business – and there are many different kinds of communication. There’s one-way and two-way, formal and informal, open and closed communication. Emails and the internet have made a big impact – but not always for the better! And the grapevine is still important.

CASE STUDIES 13 mins
How does a business communicate bad news to its workforce? Stephen Maynard, boss of Blakeway, has decided to close a factory and move production abroad. Many jobs will be lost, a community devastated. How does Maynard tell the workers? Letters, emails, a mass announcement? And what happens if the news leaks out?

EXTRA: “Communication: More Voices”. People at the sharp end talk about communication problems in the workplace.

Key Topics

• Communication
• The Grapevine
• Media
• Redundancies