A Guide To Consumer Rights
27 mins, 2001 Three lively scenarios illustrate customer’s rights and explain the laws which apply. I WANT MY MONEY BACK: Barney takes a faulty vacuum cleaner back to the shop. He wants his money back. But the shop say they only need to repair it. Is this true? THE EXTORTIONATE KITCHEN: Mrs Keating buys a… Read more »
Motivation Decisions
25 mins, 2000 Four case studies of staff in sales, administration and support roles. Their motivational problems challenge the viewer to work out what’s gone wrong. What, if anything, could improve their situations? 1 – Top salesman Francis – does he want more money or more respect? 2 – Why is Parminder struggling at work?… Read more »
What Is Motivation?
27 mins, 1999 What motivates people to work? Money? A sense of achievement? Would you work if you didn’t have to? This is a guide to motivation in theory and practice. The video explains the classic theories of Maslow and McGregor, and looks at how companies have tried to manage workers from Ford’s production line… Read more »
Health & Safety In The Office
34 mins, 1999 People usually think factories and building sites are the most dangerous places to work, but the modern office presents new hazards. The appearance of call centres means that hundreds of people now work under constant pressure in huge, open plan offices. Offices now resemble factories. Stress is endemic. Sick building syndrome, “hot… Read more »
Personnel Decisions
34 mins, 1998 Three companies grapple with thorny “people” problems. The viewer is left to work out their own solutions. 1. Unfair dismissal: A boss tells a receptionist off for “being lippy”. The receptionist sues for unfair dismissal. Should the firm take the case to court? 2. Sexual harassment: Debbie claims she’s being sexually harassed…. Read more »