CLIP 70 An Essential Guide To Recruitment
14 mins 49 secs Recruiting people is costly – recruiting the wrong people even more so. But how do you attract and select staff? Are there any golden rules?
CLIP 71 Measuring Workforce Performance
11 mins 56 secs How do you measure workforce performance? You can look at labour turnover, productivity and wastage rates – but figures have limitations.
CLIP 72 Organisational Structures
13 mins 45 secs All businesses have structures – some may be hierarchical, some may be flat. But how does the structure affect the way decisions are taken?
CLIP 73 A Brief Guide To Organisational Cultures
16 mins 13 secs The culture of an organisation is about the way staff do things and their attitudes. But what creates the culture? And how do you change it?
CLIP 74 Group Norms
5 mins 29 secs Group norms are informal standards and types of behaviour staff establish among themselves. How can these help – or hinder – a business?
CLIP 75 Contracts Of Employment
4 mins 21 secs An employer has a legal contract of employment with an employee – even if nothing’s in writing. What does this mean? And what can go wrong?
CLIP 76 Discrimination At Work
11 mins 38 secs In law, discrimination occurs when an employer treats someone unfairly. But there are many types of discrimination and it’s hard to prove.
CLIP 77 Bullying & Grievance: Susan’s Story
6 mins 49 secs Gripping, real-life story of how one manager was bullied by her superior. But why didn’t Susan make use of her firm’s grievance procedures?
CLIP 78 The Recruitment Challenge: How They Find A Centor Person
14 mins 13 secs How insurance firm Centor recruits its employees. It’s not just a question of a single interview but a lengthy probationary period, too.
CLIP 79 Human Resources Management In Action: The Centor Approach
10 mins 18 secs The Centor insurance firm sees people as vital to their success. Their ideal employee is a “Centor person” – but what is a Centor person?
CLIP 80 Training & Development
14 mins 14 secs Training is a way of both making people more valuable to a firm and make them feel more valued. But what’s meant by the idea of development?
CLIP 81 The Apprentice’s Story
6 mins 45 secs Apprenticeships are seen as a way of gaining skills at work – but what’s involved in being an apprentice? One young woman tells her story.