Systems In A Hotel
27 mins, 2000 This demonstrates the systems in a large hotel. The hotel’s booking system shows the rooms available and helps maximise income from the rooms, discounting prices when things are quiet. For each guest the system records a guest history, with details of their likes and dislikes. When a guest feels a room is… Read more »
Systems In A Cinema
27 mins, 2000 How do cinemas use information technology? We compare two very different examples. The huge Film Works multiplex, in Manchester, has its own web-site. The much smaller Gate cinema, in London, uses e-mails to keep in touch with its customers but otherwise has much more limited IT. The Gate still issues tickets manually,… Read more »
Marketing On The Web
28 mins, 2000 How are companies using the web to market their wares? This looks at two very different firms: giant bookseller, WH Smith Online, and specialist wine dealer, Madaboutwine. It’s estimated there is a website for everyone on the planet, so companies have to target who they want to visit them. A prime target… Read more »
The Internet In Business
25 mins, 1999 The film features case studies of three US companies relying on the Internet to conduct their business. RETAILING: CDnow is a record shop – without a shop. They offer customers a vast selection of CDs which they can buy via the Internet. CDnow doesn’t have to hold any stock – this is… Read more »
The Great IT Horror Story
31 mins, 1999 This film tells the story of how a computer project drove one company almost to bankruptcy. Comic distributor Craven Books bought a new IT system with the aim of improving its efficiency. But the system was over-ambitious – they went for the “big-bang” approach. The result: disaster. Craven lost many customers. It… Read more »
IT Decisions
28 mins, 1998 Three companies have to make difficult decisions about their IT systems. Choosing a new system: The computer system of tour operator Avalon Travel is old and breaking down. What do they replace it with? This system doesn’t work: Copier company Comtex brought in a database system – but it isn’t working. Should… Read more »
IT At Work
28 mins, 1998 This video includes cases studies of small businesses, a local council and an ambulance service. Applications demonstrated include databases, electronic mail, image processing and voice recognition. The video also examines the impact on jobs and on people’s health.
Business Systems
28 mins, 1998 The video demonstrates how a firm’s information systems work through a lively, dramatised case study, set in the backstabbing world of the Comtex copier company. Systems examined include invoicing, email and customer database. Comtex boss Tony Spence wants “push-button” efficiency, but things don’t go to plan.
Going Live
28 mins, 1994 A bakery swaps from its old information system to a new one — and runs into disaster. First they have to choose the system, then make sure it works. At last comes the day when the new system goes live – and it’s then that things really go wrong. Lack of training… Read more »