CLIP 78 The Recruitment Challenge: How They Find A Centor Person
14 mins 13 secs How insurance firm Centor recruits its employees. It’s not just a question of a single interview but a lengthy probationary period, too.
CLIP 79 Human Resources Management In Action: The Centor Approach
10 mins 18 secs The Centor insurance firm sees people as vital to their success. Their ideal employee is a “Centor person” – but what is a Centor person?
CLIP 80 Training & Development
14 mins 14 secs Training is a way of both making people more valuable to a firm and make them feel more valued. But what’s meant by the idea of development?
CLIP 81 The Apprentice’s Story
6 mins 45 secs Apprenticeships are seen as a way of gaining skills at work – but what’s involved in being an apprentice? One young woman tells her story.
CLIP 82 Health & Safety At Work
10 mins 09 secs Guide to the key legislation covering health and safety at work and the implications of the law to businesses. What’s the role of the HSE?
CLIP 83 Introduction To Grievance
10 mins 25 secs Guide to handling grievances in the workplace. What should employers do? Why do grievance procedures fail? What happens in the real world?
CLIP 84 Communications In Business
14 mins 44 secs Communication is essential in any business – but what forms does it take? What is the “grapevine”? What are the barriers to communication?
CLIP 85 Data Protection At Work
5 mins 24 secs The data protection act was passed to prevent misuse of personal data. How does it affect people at work? What does it mean to employers?
CLIP 86 Termination Of Employment
11 mins 48 secs Whether a company sacks someone for stealing or makes people redundant, it has to follow procedures. This clip offers a step-by-step guide.
CLIP 87 Customer Care At Barclays Bank
11 mins 56 secs Case study of Barclays Bank and how they deal with customer complaints. A computer system has a crucial role, but the human touch is vital.
CLIP 88 Discrimination At Work: Teresa’s Story
8 mins 45 secs Hotel worker Teresa gets the sack. Her boss claims it’s because she’s been late for work. Teresa says it’s for being pregnant. But can it be discrimination?
CLIP 89 Health & Safety: Three Deaths In The Workplace
10 mins 37 secs A steel worker killed in an explosion, a man crushed by lifting gear, a steeplejack incinerated in a fire. What are the lessons for health and safety?