Details

28 mins, 1994

A bakery swaps from its old information system to a new one — and runs into disaster. First they have to choose the system, then make sure it works.

At last comes the day when the new system goes live – and it’s then that things really go wrong. Lack of training is a key problem.

The video illustrates the central role of an IT system in business. If it fails, a firm may die.