Details

27 mins, 2001

Three lively scenarios illustrate customer’s rights and explain the laws which apply.

I WANT MY MONEY BACK: Barney takes a faulty vacuum cleaner back to the shop. He wants his money back. But the shop say they only need to repair it. Is this true?

THE EXTORTIONATE KITCHEN: Mrs Keating buys a kitchen on credit, but she discovers the interest payments are extortionate. Can she cancel the agreement?

FOOD POISIONING: Mr Geddes blames a restaurant for giving him food poisoning. The restaurant manager thinks Geddes is “trying it on”. Who’s in the right?